IT Service Management is the overall activities that are carried out by an organization to design, develop, plan, deliver and control all information technology services provided to clients. All the processes and components of an IT Service can be categorized as either systems, networks, servers, information technology infrastructure, or applications. All these different aspects of an IT Service Management are interrelated and dependent on one another. The term "IT Services" can also cover the entire gamut of computer related activities like computer software, hardware, firmware, security systems, networks, and peripherals. There are two other important aspects of IT Service Management that must be understood, which are also integral to all other aspects of this field. Go to Ascendant Technologies for more.
The process of providing IT Service can be described as having four phases. These include assessment, design, implementation and constant improvement. All these phases can be loosely grouped into two main categories, which are system and method and application and methodology. System management approaches are based upon broad architectural and technical concepts of a technology and its related products. Methodical and application management approaches are concerned with requirements elicitation, solution testing, technical support and cost management.
IT Service Management frameworks are continuously being developed and refined, based upon the needs of today's market. The most common IT Service Management frameworks are service framework and service design. The service framework deals with the basic requirements of users, who are searching for IT solutions in current market conditions. The service design covers the conceptual designs and implementations of IT solutions.
These frameworks are extremely helpful for businesses dealing with diverse IT problems. They allow service providers to focus on their specific requirements and also allow business process frameworks to evolve accordingly. This results in overall efficiency and allows service providers to offer better services to their clients. On the other hand, these IT frameworks help the business process framework to evolve, based on IT needs of the users.
IT Service management systems also help organizations in addressing long-term and short-term business needs, in terms of investment. The IT lifecycle should be analyzed by the IT service provider, in order to provide the right services to its customers at the right time. There are various aspects of the lifecycle: Customer satisfaction, growth, profit, investment and return on investment (ROI).
Many IT service providers, in Australia, are focusing on providing value added services and are adopting IT lifecycle management frameworks, in order to provide better services to their clients. These IT frameworks can be used for improving service quality by defining service value chains and enabling better cost management and operational processes. IT service providers can benefit from these IT frameworks by improving their overall efficiency, enhancing business process co-creation and reducing costs. They can also use these IT frameworks to integrate their services with the latest technologies emerging in the market. Go to Ascendant Technologies for more.
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